For the last two and a half years, I’ve been self-employed. I’ve worked on building up a small web design business, I’ve had a lot of fun with…
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The Customer Service Happiness Manifesto
These are guidelines for happy customers. I’m writing them because I spend too much time being an unhappy customer. Customer Service Priority Levels Customer service exists, for the…
Starting a Business: 2 Years in Review
Happy new year! Sort of… I did mean to write this particular article around the beginning of 2011, but one thing lead to another and quite frankly…
Dear Dribbble, I Quit.
About a year and a half ago I was drafted to Dribbble - and in the beginning, it was pretty cool. There were all of about 200 users at…
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Snow Days Suck
It’s funny how your perceptions of little things change over time, particularly when you’re self employed. I write this to you from my iMac, which is completely offline….
I’ve Joined Radiiate
This little bit of news has been a long time coming. It’s been under wraps for a couple of months now, but those of you who attended WDC…
I’m Speaking at WDC2010
Some of you will already know this from following me on Twitter but for those who don’t: I’m speaking at WebDevConf in Bristol at the end of this…
Debunking Some Web Design Industry Myths
The longer I work in the web design industry, the more mistakes I make, and the more “truths” I figure out. There are loads of preconceptions that float…
Articles
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How to Kill Your Business: 30 Day Payment Terms
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The World’s Best Web Designers Are Unknown
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Getting Creative: Moo’d Cards
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The Next Chapter
- Moo’d Cards Unleashed!
